Shipping policy

Shipping Policy

Last updated: 09-29-2024

Thank you for shopping with Airgale Fan Company! We are committed to ensuring that your order reaches you as quickly and safely as possible. Please read through our shipping policy for details on our shipping processes.

Processing Time

  • Order Processing: All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.
  • Delays: If we are experiencing a high volume of orders or encountering unforeseen delays, shipping times may be slightly extended. We will notify you via email of any major delays.

Shipping Rates & Delivery Estimates

  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout. We offer a variety of shipping options depending on your location.
  • Estimated Delivery Time: Depending on your selected shipping method, delivery times are typically:
    • Standard Shipping: [3-7] business days
    • Expedited Shipping: [2-3] business days
    • Next-Day Shipping: [1 business day]

Note: Delivery times are estimates and may vary based on your location and any potential carrier delays.

Shipping to P.O. Boxes

  • P.O. Box Shipping: We currently do not ship to P.O. boxes. Please provide a physical address during checkout to ensure timely delivery of your order.

International Shipping

  • Availability: We currently offer shipping to select countries outside the U.S. Please call for availability and rate. Additional taxes, duties, and customs fees may apply and are the responsibility of the customer.
  • Delivery Times: International delivery times vary by destination and shipping method. Orders typically arrive within [7-21] business days.

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email notification with tracking information. You can track your shipment through the carrier's website using the provided tracking number.

Lost or Damaged Shipments

  • Lost Packages: If your order has not arrived within the expected delivery timeframe, please contact our customer support team at csr@airgale.com with your order number, and we will investigate the issue.
  • Damaged Items: If your order arrives damaged, please contact us immediately at csr@airgale.com with photos of the damage and your order number, and we will work to resolve the issue promptly.

Returns & Exchanges

  • For information on returning a product or requesting an exchange, please refer to our Return Policy.

If you have any questions or need assistance with your order, please contact us at csr@airgale.com.

Thank you for choosing Airgale Fan Company!