Trouble Shooting
DC Motor Fans
Most DC motor issues can be resolved by properly pairing the remote. View the video for more details.
The fan turns back and forth when starting up |
The back and forth action is part of the DC motor’s blade calibration and will occur upon each startup. This process is normal for all DC motor fans and will ensure the blades consistently run in a balanced and energy efficient manner. |
The fan and light do not work |
1. Complete the pairing process with the remote (even if you have already done so). There are pairing instructions for the current generation black remote and the legacy “learning” white remote. 2. Ensure the light on the remote flashes when buttons are pressed and the remote has good batteries. 3. Verify that the wiring at the ceiling box was done correctly and that no wire nuts have fallen off. 4. If everything appears to be assembled and connected correctly, contact customer service. |
Only the light does not work |
1. Verify that the light on the remote flashes when the light buttons are pressed. If your remote has dimming functionality, cycle through the different brightness levels to see if the fan’s light function is restored. 2. Remove the glass and unscrew the light kit. Verify that the plug connecting the light kit to the fan isn’t loose or melted. Inspect the pins for the wires inside the plugs and ensure they are fully inserted. 3. If everything appears to be connected correctly, contact customer service. The motor controller module, light kit, limiter (if applicable), or LED driver (if applicable) may need to be replaced. |
only the fan does not work |
1. Verify that the light on the remote flashes when the on/off or speed buttons are pressed. 2. If you are using the current generation remote (black remote) ensure you are pressing the on/off button on top of the remote to start the fan up before attempting to press the fan speed buttons. You may need to pair the remote as well. 3. If you are using a legacy “learning” remote (white remote), be sure to pair the remote and wait for the 6 minute calibration process to complete. 4. If everything appears to be connected correctly, contact customer service. The motor controller module may need to be replaced. |
The fan has no airflow |
1. Verify that the fan isn’t in reverse. Most fans will spin counter-clockwise for regular operation and clockwise for reverse (see the owner’s manual). 2. Verify that the fan is running at full speed. 3. Verify that the blades were installed correctly with the correct side facing up (unless the fan uses reversible blades). 4. Verify that the fan is the correct size for the room. Fans that are too small for a room will have limited coverage unless directly underneath. Fans that are too large for a room will produce limited windspeed and won’t feel as noticeable anywhere in the room. 5. Note that fans installed in open spaces, such as covered patios, or fans installed on longer downrods will have reduced air circulation capabilities. |
Pull Chain Fans
The fan and light do not work |
1. Inspect the wiring at the outlet box and verify that the connections are correct and no wire nuts have fallen out. 2. If your fan has a 9-pin molex plug that connects the switch housing or light kit to the motor, inspect the connectors. Ensure nothing is melted or broken, and ensure the pins for all the wires are fully inserted. 3. If your fan does not have a connector plug, remove the light kit or switch cap and inspect the wires inside. There should be no loose, damaged, or un-crimped wires. 4. If the connections and assembly appear okay, contact customer service. |
Only the light does not work |
1. Verify that the light switch chain is retracting correctly when pulled. 2. Inspect the wiring at the outlet box and ensure the blue wire from the fan is properly connected to a hot wire from the ceiling. 3. If you are using a dimmer switch on the wall, ensure the bulbs installed on your fan are dimmable (CFL bulbs and most LED bulbs are NOT dimmable). 4. Remove the glass and unscrew the light kit. Verify that the plug connecting the light kit to the fan isn’t loose or melted. Inspect the pins for the wires inside the plugs and ensure they are fully inserted. 4. If everything appears to be assembled and connected correctly, contact customer service. |
Only the fan does not work |
1. Verify that the speed switch chain is retracting correctly when pulled. 2. Ensure the reverse switch (if applicable) isn’t stuck in the center position. 3. Inspect the wiring at the outlet box and ensure the black wire from the fan is properly connected to a hot wire from the ceiling. 4. If you are using a wall switch, ensure it is on/off only. Dimmer speed switches are not compatible with pull chain fans. 5. Remove the light kit or switch cap and verify that the connections inside the switch housing are secure and the capacitor isn’t burnt or melted. 6. If everything appears to be assembled and connected correctly, contact customer service. |
The fan is running slow |
1. Verify that the fan is not connected to a dimmer switch or a remote/receiver kit. 2. Turn the fan off and spin it by hand. Verify that there is no resistance or grinding. 3. Remove the light kit or switch cap and verify that the capacitor inside isn’t burnt or melted. 4. If everything appears to be assembled and connected correctly, contact customer service. |
The fan has no airflow |
1. Verify that the fan isn’t in reverse. Most fans will spin counter-clockwise for regular operation and clockwise for reverse (see the owner’s manual). 2. Verify that the fan is running at full speed. 3. Verify that the blades were installed correctly with the correct side facing up (unless the fan uses reversible blades). 4. Verify that the fan is the correct size for the room. Fans that are too small for a room will have limited coverage unless directly underneath. Fans that are too large for a room will produce limited windspeed and won’t feel as noticeable anywhere in the room. 5. Note that fans installed in open spaces, such as covered patios, or fans installed on longer downrods will have reduced air circulation capabilities. |
The fan wobbles |
1. Verify that all screws for the blades and for the blade arms are fully tightened and even. 2. Verify that none of the blade arms or blades are bent or warped. 3. Verify that the ceiling outlet box is not loose and that both screws are fully tightened on the hanger bracket. 4. Verify that the groove in the hanger ball is aligned with the tab in the hanger bracket (if applicable). 5. Verify that the collar screws and the cotter and locking pin for the downrod (if applicable) are fully inserted and tightened. 6. If everything appears to be assembled and tightened correctly, contact customer service. A balancing kit may be recommended to help limit wobbling. Note that fans installed on longer downrods or sloped ceilings will be more prone to wobbling. |
The fan is noisy |
1. Verify that the blades, blade arms, and plates around them are not grinding or making contact. 2. Verify that the the fan is not wobbling. 3. Verify that the groove in the hanger ball is aligned with the tab in the hanger bracket (if applicable). 4. Remove the light kit or switch cap and verify that the capacitor is not burnt or melted. 5. If everything appears to be assembled and connected correctly, contact customer service. |
Remote Control Fans
The fan and light do not work |
1. Inspect the wiring at the outlet box and verify that the connections are correct and no wire nuts have fallen out. 2. Ensure the dipswitch code in the battery compartment of the remote and on the receiver match. 3. Ensure the remote has good batteries and the remote’s light flashes when buttons are pressed. 4. If the connections and assembly appear okay, contact customer service. |
Only the light does not work |
1. Verify that the light on the remote flashes when the light button is pressed. 2. Inspect the wiring at the outlet box and ensure the blue wire from the fan is properly connected to the blue wire from the receiver. 3. If you are using the dimming function on the remote, ensure the bulbs installed are dimmable (CFL bulbs and most LED bulbs are NOT dimmable). 4. Remove the glass and unscrew the light kit. Verify that the plug connecting the light kit to the fan isn’t loose or melted. Inspect the pins for the wires inside the plugs and ensure they are fully inserted. 5. If everything appears to be assembled and connected correctly, contact customer service. |
Only the fan does not work |
1. Verify that the light on the remote flashes when the fan speed button is pressed. 2. Inspect the wiring at the outlet box and ensure the black wire from the fan is properly connected to black wire from the receiver. 3. Push the blades with your hand and ensure the blades can spin freely. 4. If everything appears to be assembled and connected correctly, contact customer service. |
The fan is running slowly |
1. Verify that the fan is not connected to a dimmer switch. 2. Turn the fan off and spin it by hand. Verify that there is no resistance or grinding. 3. Remove the light kit or switch cap and verify that the capacitor inside isn’t burnt or melted. 4. If everything appears to be assembled and connected correctly, contact customer service. |
The fan has no airflow |
1. Verify that the fan isn’t in reverse. Most fans will spin counter-clockwise for regular operation and clockwise for reverse (see the owner’s manual). 2. Verify that the fan is running at full speed. 3. Verify that the blades were installed correctly with the correct side facing up (unless the fan uses reversible blades). 4. Verify that the fan is the correct size for the room. Fans that are too small for a room will have limited coverage unless directly underneath. Fans that are too large for a room will produce limited windspeed and won’t feel as noticeable anywhere in the room. 5. Note that fans installed in open spaces, such as covered patios, or fans installed on longer downrods will have reduced air circulation capabilities. |
The fan wobbles |
1. Verify that the light on the remote flashes when the fan speed button is pressed. 2. Verify that none of the blade arms or blades are bent or warped. 3. Verify that the ceiling outlet box is not loose and that both screws are fully tightened on the hanger bracket. 4. Verify that the groove in the hanger ball is aligned with the tab in the hanger bracket (if applicable). 5. Verify that the collar screws and the cotter and locking pin for the downrod (if applicable) are fully inserted and tightened. 6. If everything appears to be assembled and tightened correctly, contact customer service. A balancing kit may be recommended to help limit wobbling. Note that fans installed on longer downrods or sloped ceilings will be more prone to wobbling. |
The fan is noisy |
1. Verify that the blades, blade arms, and plates around them are not grinding or making contact. 2. Verify that the the fan is not wobbling. 3. Verify that the groove in the hanger ball is aligned with the tab in the hanger bracket (if applicable). 4. Remove the light kit or switch cap and verify that the capacitor is not burnt or melted. 5. If everything appears to be assembled and connected correctly, contact customer service. |
Wall Control Fans
The fan and light do not work |
1. Inspect the wiring at the ceiling outlet box and the wall switch box to verify that the connections are correct and no wire nuts have fallen out. 2. If your fan uses a receiver, ensure the dipswitch code in the battery compartment of the wall control and on the receiver match. 3. If the wall control uses batteries, ensure they are in good condition and the wall control’s light flashes when buttons are pressed. 4. If the connections and assembly appear okay, contact customer service. |
Only the light does not work |
1. Verify that the light on the wall control’s light flashes when the light button is pressed. 2. Inspect the wiring at the outlet box and ensure the blue wire from the fan is properly connected to either the blue wire from the receiver (if applicable) or to the second hot wire from the ceiling box (usually red). 3. If you are using the dimming function on the wall control, ensure the bulbs installed are dimmable (CFL bulbs and most LED bulbs are NOT dimmable). 4. Remove the glass and unscrew the light kit. Verify that the plug connecting the light kit to the fan isn’t loose or melted. Inspect the pins for the wires inside the plugs and ensure they are fully inserted. 5. If everything appears to be assembled and connected correctly, contact customer service. |
Only the fan does not work |
1. Verify that the light on the wall control flashes when the fan speed button is pressed. 2. Inspect the wiring at the outlet box and ensure the black wire from the fan is properly connected to black wire from the receiver (if applicable) or to the hot wire from the ceiling box (usually black). 3. Push the blades with your hand and ensure the blades can spin freely. 4. If everything appears to be assembled and connected correctly, contact customer service. |
The fan is running slowly |
1. Verify that the fan is not connected to a dimmer switch. 2. Turn the fan off and spin it by hand. Verify that there is no resistance or grinding. 3. If everything appears to be assembled and connected correctly, contact customer service. |
The fan has no airflow |
1. Verify that the fan isn’t in reverse. Most fans will spin counter-clockwise for regular operation and clockwise for reverse (see the owner’s manual). 2. Verify that the fan is running at full speed. 3. Verify that the blades were installed correctly with the correct side facing up (unless the fan uses reversible blades). 4. Verify that the fan is the correct size for the room. Fans that are too small for a room will have limited coverage unless directly underneath. Fans that are too large for a room will produce limited windspeed and won’t feel as noticeable anywhere in the room. 5. Note that fans installed in open spaces, such as covered patios, or fans installed on longer downrods will have reduced air circulation capabilities. |
The fan wobbles |
1. Verify that the light on the remote flashes when the fan speed button is pressed. 2. Verify that none of the blade arms or blades are bent or warped. 3. Verify that the ceiling outlet box is not loose and that both screws are fully tightened on the hanger bracket. 4. Verify that the groove in the hanger ball is aligned with the tab in the hanger bracket (if applicable). 5. Verify that the collar screws and the cotter and locking pin for the downrod (if applicable) are fully inserted and tightened. 6. If everything appears to be assembled and tightened correctly, contact customer service. A balancing kit may be recommended to help limit wobbling. Note that fans installed on longer downrods or sloped ceilings will be more prone to wobbling. |
The fan is noisy |
1. Verify that the blades, blade arms, and plates around them are not grinding or making contact. 2. Verify that the the fan is not wobbling. 3. Verify that the groove in the hanger ball is aligned with the tab in the hanger bracket (if applicable). 4. Remove the light kit or switch cap and verify that the capacitor is not burnt or melted. 5. If everything appears to be assembled and connected correctly, contact customer service. |
