Refund policy
Returns and Cancellations
RETURN POLICY AND CREDITS
Airgale Fan Company is committed to providing fast and efficient service. If you are not happy with your order and it is in good condition, we will refund you the total product costs that you were charged, minus the actual shipping costs. This policy applies as long as the item(s) are returned within 30 days from shipping date and are in the original packaging (please also include the original packing slip).
To start a return, you can contact us at csr@airgale.com. Please note that returns will need to be sent to the following address: Airgale Fan Company, 601 S. Church Street, Suite 201, Mooresville, NC 28115
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at csr@airgale.com.
REFUND INFORMATION
Orders returned do not receive shipping reimbursements and are charged the actual shipping costs, to and from our warehouse. If a returned item was shipped with "Free Shipping" from us, then the refund for the product will be minus the actual shipping charges. *Please save a copy of all warranty, receipts, and delivery receipts for your records.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at csr@airgale.com.
REPLACEMENT SHIPMENTS FOR DAMAGED ORDERS
If an order is refused at time of delivery due to damage, Airgale Fan Company will resend a new package out as soon as the damaged item is returned to our warehouse. The order must be canceled with a Airgale Fan Company customer service representative over the phone or via email to avoid having a re-shipment. Please contact our offices immediately if this situation occurs. *Please have a copy of all warranty, receipts, or delivery receipts when you call.
CANCELING A RECENTLY PLACED ORDER
As long as an order has not been processed, your order can be canceled. Orders cannot be canceled after shipment has already occurred, or if the item is in mid-route.
To cancel your order, you must contact our customer service department at csr@airgale.com. Our offices are open M-F, 8am-5pm EST.
Please be certain about the status of your order, as it is often impossible to stop a shipment that already has a tracking number placed on it. Please include a copy available of all receipts from your order, when you contact customer service so that we can locate it right away.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
